Clinic environment
Arria’s clinics overall have 2 items in Phase 2 that need improvement.
Here are some goals to have your supervisors focus on:
have one or more chairs for children in each guest room
install interactive floor items for children in guest rooms
Nice job getting Phase 1 fulfillment above 90%! Work on getting Phase 2 targets up.
Arria’s clinics are strong in communication and hospitality. There aren’t any particularly weak areas—keep up the good work!
Staffing
Consider hiring 2 clerks and 1 supervisor to meet staffing needs.
Customer satisfaction
In September 2023, the customer satisfaction score was better than average for Arria’s clinics. Good work!
Agency-wide, Arria’s clinics brought the average for Dallas County clinics up. Nice!
Over the last 18 months, the scores for Arria’s clinics have increased overall. Over the last 3 months, the scores have increased on average. Based on past trends, the scores are predicted to fall next month, so work hard to beat the odds!