John West/Buckner
Number of October 2023 participants: 7,477
Clinic environment
The John West/Buckner clinic has 2 items in Phase 1 and 6 items in Phase 2 that need improvement.
Here are some goals to focus on:
make water visibly available for clients
make children’s books visibly accessible in guest rooms
utilize a rolling cart for each certifier
mount gloves to the wall in guest rooms
utilize the television appropriately
Work on getting Phase 1 and Phase 2 targets up.
The John West/Buckner clinic is strong in communication. There aren’t any particularly weak areas—keep up the good work!
Staffing
Consider hiring 1 supervisor to meet staffing needs.
Customer satisfaction
In September 2023, the customer satisfaction score was better than theJohn West/Buckner clinic’s average. Good work!
Agency-wide, the John West/Buckner clinic brought the average for Dallas County clinics up. Nice!
Over the last 18 months, the score for John West/Buckner has increased overall. Over the last 3 months, the score has increased.