Clinic environment
Maria’s clinics overall have 2 items in Phase 2 that need improvement.
Here are some goals to have your supervisors focus on:
have one or more chairs for children in each guest room
make children’s books visibly accessible in guest rooms
Nice job getting Phase 1 fulfillment above 90%! Work on getting Phase 2 targets up.
Maria’s clinics are strong in communication, efficiency and hospitality. There aren’t any particularly weak areas—keep up the good work!
Staffing
Consider hiring 4 clerks and 3 certifiers to meet staffing needs.
Customer satisfaction
In September 2023, the customer satisfaction score was worse than average for Maria’s clinics.
Agency-wide, Maria’s clinics brought the average for Dallas County clinics down. Keep working!
Over the last 18 months, the scores for Maria’s clinics have decreased overall. Over the last 3 months, the scores have increased on average. Based on past trends, the scores are predicted to increase next month, so work hard to make that come true!