Northwest Highway
Number of October 2023 participants: 3,679
Clinic environment
The Northwest Highway clinic has 3 items in Phase 1 and 11 items in Phase 2 that need improvement.
Here are some goals to focus on:
equip at least one guest room per certifier in your clinic
mount gloves to the wall in guest rooms
keep the hazard box up and out of reach in each guest room
cover all sharp corners in each guest room
display three or more wall hangings in each guest room
Work on getting Phase 1 and Phase 2 targets up.
The Northwest Highway clinic is strong in communication. Focus on improving clinic layout and safety.
Staffing
Consider hiring 2 clerks and 2 certifiers to meet staffing needs.
Customer satisfaction
In September 2023, the customer satisfaction score was better than theNorthwest Highway clinic’s average. Good work!
Agency-wide, the Northwest Highway clinic brought the average for Dallas County clinics up. Nice!
Over the last 18 months, the score for Northwest Highway has increased overall. Over the last 3 months, the score has increased.