West Garland
Number of October 2023 participants: 4,805
Clinic environment
The West Garland clinic has 2 items in Phase 1 and 3 items in Phase 2 that need improvement.
Here are some goals to focus on:
have one or more chairs for children in each guest room
make children’s books visibly accessible in guest rooms
equip all private rooms with status indicators
keep all patient procedures in private room
maintain confidentiality by keeping doors closed during conversations
Work on getting Phase 1 and Phase 2 targets up.
The West Garland clinic is strong in hospitality and communication. There aren’t any particularly weak areas—keep up the good work!
Staffing
Consider hiring 2 clerks and 1 certifier to meet staffing needs.
Customer satisfaction
In September 2023, the customer satisfaction score was better than theWest Garland clinic’s average. Good work!
Agency-wide, the West Garland clinic brought the average for Dallas County clinics down. Keep working!
Over the last 18 months, the score for West Garland has increased overall. Over the last 3 months, the score has increased.