Duncanville
Number of October 2023 participants: 3,106
Clinic environment
The Duncanville clinic has 2 items in Phase 1 and 3 items in Phase 2 that need improvement.
Here are some goals to focus on:
keep the hazard box up and out of reach in each guest room
communicate options clearly to walk-ins
display the current WIC logo at or above the entrance
offer padded or gel chairs to postpartum moms for comfort
maintain a standard filing system for forms in guest rooms
Work on getting Phase 1 and Phase 2 targets up.
The Duncanville clinic is strong in layout. There aren’t any particularly weak areas—keep up the good work!
Staffing
Consider hiring 2 certifiers to meet staffing needs.
Customer satisfaction
In September 2023, the customer satisfaction score was better than theDuncanville clinic’s average. Good work!
Agency-wide, the Duncanville clinic brought the average for Dallas County clinics up. Nice!
Over the last 18 months, the score for Duncanville has increased overall. Over the last 3 months, the score has increased.