Highland Hills
Number of October 2023 participants: 423
Clinic environment
The Highland Hills clinic has 1 items in Phase 1 and 4 items in Phase 2 that need improvement.
Here are some goals to focus on:
have one or more chairs for children in each guest room
display three or more wall hangings in each guest room
equip all private rooms with status indicators
install interactive floor items for children in guest rooms
utilize a rolling cart for each certifier
Work on getting Phase 1 and Phase 2 targets up.
The Highland Hills clinic is strong in hospitality and communication. There aren’t any particularly weak areas—keep up the good work!
Staffing
There are no vacancies right now. Nice job!
Customer satisfaction
In September 2023, the customer satisfaction score was better than theHighland Hills clinic’s average. Good work!
Agency-wide, the Highland Hills clinic brought the average for Dallas County clinics up. Nice!
Over the last 18 months, the score for Highland Hills has increased overall. Over the last 3 months, the score has increased.