Ledbetter
Number of October 2023 participants: 9,469
Clinic environment
The Ledbetter clinic has 1 items in Phase 1 and 1 items in Phase 2 that need improvement.
Here are some goals to focus on:
seek ways to minimize wait time for families
keep all patient procedures in private room
Nice job getting Phase 1 and Phase 2 fulfillment above 90%!
The Ledbetter clinic is strong in hospitality, communication, layout, efficiency and safety. There aren’t any particularly weak areas—keep up the good work!
Staffing
Consider hiring 2 clerks and 1 supervisor to meet staffing needs.
Customer satisfaction
In September 2023, the customer satisfaction score was better than theLedbetter clinic’s average. Good work!
Agency-wide, the Ledbetter clinic brought the average for Dallas County clinics up. Nice!
Over the last 18 months, the score for Ledbetter has increased overall. Over the last 3 months, the score has increased.