Clinic environment
Cheryl’s clinics overall have 1 items in Phase 1 and 7 items in Phase 2 that need improvement.
Here are some goals to have your supervisors focus on:
display the current WIC logo at or above the entrance
offer padded or gel chairs to postpartum moms for comfort
have one or more chairs for children in each guest room
make children’s books visibly accessible in guest rooms
maintain a standard filing system for forms in guest rooms
keep the hazard box up and out of reach in each guest room
Work on getting Phase 1 and Phase 2 targets up.
There aren’t any particularly weak areas—keep up the good work!
Staffing
Consider hiring 5 clerks and 2 certifiers and 2 supervisors to meet staffing needs.
Customer satisfaction
In September 2023, the customer satisfaction score was better than average for Cheryl’s clinics. Good work!
Agency-wide, Cheryl’s clinics brought the average for Dallas County clinics up. Nice!
Over the last 18 months, the scores for Cheryl’s clinics have increased overall. Over the last 3 months, the scores have increased on average. Based on past trends, the scores are predicted to fall next month, so work hard to beat the odds!