Heather's clinics
Number of October 2023 participants: 15,339
Clinic environment
Heather’s clinics overall have 1 items in Phase 1 and 1 items in Phase 2 that need improvement.
Here are some goals to have your supervisors focus on:
equip all private rooms with status indicators
have one or more chairs for children in each guest room
Work on getting Phase 1 and Phase 2 targets up.
There aren’t any particularly weak areas—keep up the good work!
Staffing
Consider hiring 3 clerks and 3 certifiers and 1 supervisor to meet staffing needs.
Customer satisfaction
In September 2023, the customer satisfaction score was worse than average for Heather’s clinics.
Agency-wide, Heather’s clinics brought the average for Dallas County clinics down. Keep working!
Over the last 18 months, the scores for Heather’s clinics have increased overall. Over the last 3 months, the scores have decreased on average. Based on past trends, the scores are predicted to increase next month, so work hard to make that come true!