MLK Center
Number of October 2023 participants: 1,392
Clinic environment
The MLK Center clinic has 1 items in Phase 1 that need improvement.
Here are some goals to focus on:
- display the current WIC logo at or above the entrance
Nice job getting Phase 2 fulfillment above 90%! Work on getting Phase 1 targets up.
The MLK Center clinic is strong in hospitality, layout and efficiency. There aren’t any particularly weak areas—keep up the good work!
Staffing
There are no vacancies right now. Nice job!
Customer satisfaction
In September 2023, the customer satisfaction score was worse than theMLK Center clinic’s average.
Agency-wide, the MLK Center clinic brought the average for Dallas County clinics down. Keep working!
Over the last 18 months, the score for MLK Center has increased overall. Over the last 3 months, the score has decreased.