Lake June
Number of October 2023 participants: 9,808
Clinic environment
The Lake June clinic has 6 items in Phase 2 that need improvement.
Here are some goals to focus on:
seek ways to minimize wait time for families
offer padded or gel chairs to postpartum moms for comfort
cover all sharp corners in each guest room
utilize a rolling cart for each certifier
utilize alternative lighting options in guest rooms
Nice job getting Phase 1 fulfillment above 90%! Work on getting Phase 2 targets up.
The Lake June clinic is strong in hospitality and communication. There aren’t any particularly weak areas—keep up the good work!
Staffing
Consider hiring 1 clerk and 1 certifier and 1 supervisor to meet staffing needs.
Customer satisfaction
In September 2023, the customer satisfaction score was worse than theLake June clinic’s average.
Agency-wide, the Lake June clinic brought the average for Dallas County clinics down. Keep working!
Over the last 18 months, the score for Lake June has increased overall. Over the last 3 months, the score has increased.