Irving
Number of October 2023 participants: 8,960
Clinic environment
The Irving clinic has 2 items in Phase 1 and 14 items in Phase 2 that need improvement.
Here are some goals to focus on:
seek ways to minimize wait time for families
limit desk space in guest rooms to a maximum of 8 sq ft
offer padded or gel chairs to postpartum moms for comfort
cover all sharp corners in each guest room
install interactive floor items for children in guest rooms
Work on getting Phase 1 and Phase 2 targets up.
The Irving clinic is strong in hospitality. Focus on improving clinic layout and safety.
Staffing
Consider hiring 2 clerks and 1 supervisor to meet staffing needs.
Customer satisfaction
In September 2023, the customer satisfaction score was worse than theIrving clinic’s average.
Agency-wide, the Irving clinic brought the average for Dallas County clinics down. Keep working!
Over the last 18 months, the score for Irving has increased overall. Over the last 3 months, the score has decreased.