East Garland
Number of October 2023 participants: 6,593
Clinic environment
The East Garland clinic has 1 items in Phase 2 that need improvement.
Here are some goals to focus on:
- have one or more chairs for children in each guest room
Nice job getting Phase 1 and Phase 2 fulfillment above 90%!
The East Garland clinic is strong in hospitality, communication, efficiency and safety. There aren’t any particularly weak areas—keep up the good work!
Staffing
Consider hiring 4 clerks and 1 certifier and 1 supervisor to meet staffing needs.
Customer satisfaction
In September 2023, the customer satisfaction score was worse than theEast Garland clinic’s average.
Agency-wide, the East Garland clinic brought the average for Dallas County clinics down. Keep working!
Over the last 18 months, the score for East Garland has increased overall. Over the last 3 months, the score has increased.